We would like to apologize for the problems you have experienced with your recent purchase of Instant Ocean/Reef Crystals Synthetic Sea Salt. Thank you for sending in your salt sample for testing. After numerous meetings with the Instant Ocean management and operations manager at their manufacturing plant, we can assure you that your concerns have been thoroughly investigated regarding low levels of calcium or magnesium in some Reef Crystals Synthetic Sea Salt you had purchased in 2007.
We would like to assure you that all of the quality control procedures have been thoroughly analyzed and revised where needed to insure that Instant Ocean and Reef Crystals Sea Salt meet all of the claims made by the manufacturer. In each of their facilities, quality assurance procedures are in place to check incoming raw materials, as well as their in-process operations, and the testing of the final product. Written procedures and systems are in place to ensure compliance, while decreasing the chances for human errors. As part of their commitment to continuous quality improvement, Instant Ocean will regularly review and revise their procedures to deliver the best product on the market. In addition Instant Ocean utilizes outside laboratories to verify their raw materials and final products to ensure adherence to their stringent standards.
We want to assure you that Drs. Foster and Smith stands behind all of the products we sell, and works closely with the manufacturer if any of our valued customers have concerns with any product we offer. Your complete satisfaction is very important to us, and we appreciate your patience and understanding while we have investigated this matter thoroughly with the manufacturer. We genuinely appreciate your continued support, and if you still have concerns or are not completely satisfied we would appreciate you contacting us at
techsupport@drsfostersmith.com .
Below are the test results from the samples of salt you sent in to Drs. Foster and Smith:
Salinity- 53mS
Alk- 12
Calcium Instant Ocean- 375
Magnesium-1400
pH- 8.18
Temp- 74
Salinity- 53mS
Alk- 12
Calcium Instant Ocean-345
Magnesium-1500
pH- 8.16
Temp- 74
Bookmarks