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[Jasonanatal]

Aqua Ultraviolet 25 watt Sterilizer Breaks

My Aqua Ultraviolet 25 watt Sterilizer has been in operation on various Aquariums that I have maintained for over a year now and during my weekly checks I discovered that the bulb had finally burned out. So I decided to remove the bulb from the unit and I accidently dropped the bulb back into the Quartz Sleeve of the unit. This drop was no more then 1 to 2 inches in height and it was enough to crack the Quartz Sleeve and render my Aqua Ultraviolet 25 watt Sterilizer useless until replacement parts are delivered from Aqua Ultraviolet. Lesson learned: in the future remove the Ultraviolet Bulb completely from the unit before attempting to disconnect from the 4-Pin Connector.

Aqua Ultraviolet actually has provided me with some of the best Customer Service I have had in a long time. Their website states that if you send an E-mail you will get a response back within the next 24 hours. I sent my E-mail on Sunday at around 8:00pm and got my answer on Monday at around 3:00pm. They discounted the replacement parts that are required to get my unit up and running again! The Aqua Ultraviolet 25 watt Sterilizer should be back in operation in a week or two.